DMC Hotel Training Centre offers Reception Operations course.This course is offered from Certificate,
Diploma to Advanced Level which are Level 1, 2 and 3 respectively. The Level 1 qualification cover an introduction to the hospitality
and catering industry, safety at work, customer service in the
hospitality and catering industry, introduction to equipment used in
reception, providing information to guests, storing and handling guest
property.
The level 2 qualification covers reception skills, safety at work, customer service in the hospitality and catering industry, booking accommodation for guest, handling cash and guest accounts, arrival and departure services, promoting products and services to guests.
The Level 3 qualification covers maintaining a healthy, safe and secure working environment, supervise customer service, supervise staff training, principles of supervising and leading teams, resource management in the front office area, supervise front office operations, supervising cash handling operations.
Click on the links provided below to view course outlines, descriptions and the job areas that you can expect to work in on completion of each course. Each level is covered over 6 months with attachment opportunities to consolidate theory learned.
Level 1 Click here to view
Level 2 Click here to view
Level 3 Click here to view
The level 2 qualification covers reception skills, safety at work, customer service in the hospitality and catering industry, booking accommodation for guest, handling cash and guest accounts, arrival and departure services, promoting products and services to guests.
The Level 3 qualification covers maintaining a healthy, safe and secure working environment, supervise customer service, supervise staff training, principles of supervising and leading teams, resource management in the front office area, supervise front office operations, supervising cash handling operations.
Click on the links provided below to view course outlines, descriptions and the job areas that you can expect to work in on completion of each course. Each level is covered over 6 months with attachment opportunities to consolidate theory learned.
Level 1 Click here to view
Level 2 Click here to view
Level 3 Click here to view
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